FAQ
1. How to place an order?
You can do this by browsing our website www.foldabletote.com, selecting your preferred foldable tote, adding it to your cart, and following the prompts to complete the checkout process. Please ensure you provide accurate delivery and contact information.
3. How to make payment?
We accept a variety of payment methods, including credit cards, debit cards and other secure online payment methods. The payment processing process is secure and we will protect your personal financial information.
5. How can I check the status of my order?
You can check your order history and status by logging into your account on the website. If you do not have an account, please check the status of your order through the tracking link in the confirmation email you received.
7. How can I contact customer service?
If you have any questions or need assistance, you can contact us via email at northexpress@foldabletote.com. We will respond to your inquiry as soon as possible.
2. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our Customer Service Team as soon as possible (northexpress@foldabletote.com). Once an order has been processed, we are unable to make changes or cancellations.
4. How will my order be delivered?
We will process your order as quickly as possible and ship it via a reliable shipping service. Typically, you will receive an email with tracking information after shipment so you can check the status of your package at any time.
6. Can I return an item?
If you are not satisfied with your purchase, you may return the item in accordance with our Return Policy. Please ensure that the item is unused and in its original packaging. For more details, please refer to our Return Policy page or contact Customer Service.
8. Are your products environmentally friendly?
Yes, our foldable shopping bags are made from eco-friendly materials and are designed to reduce impact on the environment. Using reusable shopping bags is a great way to support sustainable development.