We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, please refer to the following refund terms:
1. Refund Request Conditions
Customers can make a refund request within 30 days of receiving the product.
The returned product must be new, unused and in its original packaging with all tags and accessories attached.
Downloaded electronic products or customized products are not eligible for refunds.
2. Refund Process
Please send an email to our customer service email (northexpress@foldabletote.com) with your order number and the reason for the refund.
Our customer service team will respond to your request within 3 working days and provide further return instructions.
Once you receive the return address, please package the product properly and send it back.
3. Shipping
If the return is due to our error (e.g. wrong item, defective item, etc.), we will cover the return shipping costs.
If you choose to return the product for other reasons, the return shipping costs will be borne by you.
4. Refund Processing
Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund within 5-7 business days.
The refund will be refunded to your payment method, and the time may vary depending on the payment institution.
5. Questions and Contact
If you have any questions about the refund process or encounter problems during the return process, please feel free to contact our customer service team. We will be happy to help you.
Thank you for supporting our website and hope that you will be more satisfied with your next purchase!
Thank you for choosing our products!
